SHIPPING POLICY
Last updated: November 12, 2025
Thank you for shopping at ZeniHouse. We are committed to delivering your premium home essentials with care and efficiency.
SHIPPING ZONES & RATES
United Kingdom
International Shipping
PROCESSING TIME
Orders are typically processed within 1-2 business days (Monday-Friday, excluding UK bank holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
DELIVERY TIMEFRAMES
Delivery times are estimates and begin from the date of dispatch, not the date of order. We cannot guarantee exact delivery dates, but we work with reliable carriers to ensure timely delivery.
ORDER TRACKING
Once your order ships, you will receive:
You can also track your order by logging into your account on our website.
SHIPPING CARRIERS
We partner with trusted UK carriers including Royal Mail, DPD, and Evri to ensure safe and reliable delivery of your items.
DELIVERY ISSUES
Lost or Damaged Parcels If your order arrives damaged or goes missing in transit, please contact us at contact@zenihouse.com within 48 hours of the expected delivery date. We will work with you to resolve the issue promptly.
Failed Delivery Attempts If the carrier is unable to deliver your parcel (e.g., no one available to sign), they will leave a card with instructions. Parcels are typically held at the local depot for 7-14 days before being returned to us.
Incorrect Address Please ensure your shipping address is accurate. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address, contact us immediately at contact@zenihouse.com.
CUSTOMS & DUTIES
For UK orders, no additional customs fees apply. For international orders (if applicable), customers are responsible for any customs duties, taxes, or fees imposed by their country.
CONTACT US
If you have any questions about shipping, please reach out:
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.